RETURNS & REFUNDS POLICY

RETURNS & REFUNDS POLICY 

We want to ensure you love your purchase, so we've created a hassle-free return process. Should you wish to return your order, please e-mail us with your request at missempowher@gmail.com and include your order number and reason for return. 

Please note, all return requests must be initiated within 14 days of receipt. Items must be returned to us unused with all original packaging. Returns that do not meet our policy will be sent back to you. To be eligible for a return, your item must be unused and in the same condition that you received it.  

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 14 days of the delivery date.
  • Items must be unworn and returned in their original packaging.
  • All returns are refunded via store credit in the form of a Miss EmpowHer E-Gift Card.
  • We are NOT liable for any return packages that may become lost or stolen in transit. 
  • You are responsible for handling the returning shipping costs. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. Miss EmpowHer will not re-ship any order or refund any customer whose order is not received due to an incorrect shipping address provided by the customer.
  • Items that are not eligible for return or refunds are as follows: Any item deemed by the Miss EmpowHer Store to show obvious signs of use, any item that is not in original condition for reasons not due to an error on the part of the Miss EmpowHer Store, Pre-Order Items, Anything Listed as Limited Edition, Any Downloadable Media, Sale or Clearance items. 

  • Items that come damaged, defective or incorrect are eligible for refunds. Any items damaged by the customer from incorrect tying or burning are NOT eligible for refunds or replacement. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once your refund has been accepted by our team, you will receive store credit  within 5-7 business days.