RETURNS & REFUNDS POLICY

RETURNS

We try our best to provide you with all the information, tools, and resources to help you choose the right Miss EmpowHer waist beads for you. If you have an issue with your order, we are happy to help!

For all questions related to sizing or tying, please check out our FAQs and Quick Links.

If you still need to speak with someone to resolve your issue, please email missempowher@gmail.com within 30 days of receiving your order. Be sure to include your order number for reference.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. To return your product, you should mail your product to: 

Miss EmpowHer

14415 Bubbling Spring Road Boyds, MD 20841

 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn and returned in their original packaging.
  • All returns are refunded via store credit in the form of a Miss EmpowHer E-Gift Card.
  • We are NOT liable for any return packages that may become lost or stolen in transit. 
  • You are responsible for handling the returning shipping costs. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

REFUNDS

Items that come damaged, defective or incorrect are eligible for refunds. Any items damaged by the customer from incorrect tying or burning are NOT eligible for refunds or replacement. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and you will receive store credit within a certain amount of days.